![]() Warranty work will flow through without an estimate and is usually completed within 8 business days after receipt. Turnaround time varies by time of year, but generally runs about 8 business days after approval and payment of an estimate. Please note: We are unable to quote exact repair prices via email or telephone as actual parts needs cannot be determined until our technicians have had an opportunity to review your timepiece. You may authorize Citizen to proceed with the repair by mailing in a check, cash, or money order. Chargeable repair work will not commence until we have received your approval. For out-of-warranty work, or for work not covered by the warranty, an estimate detailing such costs will be sent to you prior to proceeding with the repair. If you submit your repair within your warranty period, please be sure to include your completed warranty card or proof of purchase detailing the date and model. If desired, you may use our printable PDF form. Be sure to keep a copy of your letter for your records, and note the case and serial numbers. Include a detailed letter describing what repairs you would like performed as well as a daytime telephone number, email address, and your return address. You may also send the watch to our regional locations in Dallas, TX or Atlanta, GA, but as they are smaller facilities, their processing times may be longer than that of the Torrance location. As such, please do not use any containers and/or materials you wish returned. All shipping containers and packing materials are discarded upon receipt. Package your timepiece in a sturdy container with sufficient padding to protect your watch during transit. If you live in the United States, we recommend you send your watch via insured carrier to our Torrance, CA facility as this location is better equipped to handle large volumes of repairs and inquiries. The guidelines below will help you submit your watch for repair to our service facilities. You may find it necessary to return your timepiece for service. We are also pleased to offer complimentary watch bracelet sizing services with your purchase please allow an extra 1-2 business days for order processing, prior to shipping, as sizing occurs on demand by one of our expert technicians. We stand by the quality and craftsmanship of our products with our 30-day money-back guarantee, and a 5-year limited warranty. Orders over $450 will ship signature required. Please allow up to two business days for order processing. With Premium Shipping ($25 charge): Order by Wednesday, June 14, 12:00pm PTĮnjoy free UPS 2-Day shipping within the U.S. With Standard Shipping (Free): Order by Tuesday, June 13, 12:00pm PT With Bracelet Sizing: Order by Monday, June 12, 12:00pm PT You will receive a Shipping Confirmation email with your tracking number once your order leaves our warehouse. Get your Suunto watch or dive computer repaired through our online. ![]() Due to high volume, please allow up to two business days for order processing. Learn about different repair options and check the warranty terms of your Suunto.
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